India House – Refund & Satisfaction Policy
Refund & Satisfaction Policy
At India House, we take pride in serving flavorful, handcrafted Indian cuisine made fresh daily. Our goal is to ensure every guest leaves satisfied — whether you’re dining in, picking up, or ordering online.
That said, we understand that things can happen. Here’s how we handle refunds or order issues:
If Something’s Off, Let Us Know
If your order is incorrect, missing items, or not up to our usual standards, please contact us within 1 hour of receiving your food. We’ll review the situation and do our best to make it right — whether that’s a replacement, credit for a future visit, or a partial/full refund, depending on the case.
No Refunds for:
Items mistakenly ordered by the customer
Leftover food or partially eaten items
“Not what I expected” complaints for clearly listed menu items
Delivery issues caused by third-party apps (please contact the app directly)
Catering Orders
For large/catering orders, we require at least 24 hours’ notice for cancellations. Orders canceled within 24 hours may be subject to a partial refund or store credit only depending on prep time and ingredients already used.
How to Reach Us
For any refund concerns, please contact us directly:
📍 In person at India House Buena Park
📞 Call: 714-670-2114
📧 Or message us via our online ordering system here
We want every meal to be a 5-star experience. If something wasn’t right, let us fix it.